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In our day-to-day business, we often think of our offering in terms of products and services. But is that really all we should be...

Many companies embark on a new strategy when something significant changes—mergers, acquisitions, or even shifts in leadership. A new CEO...

AI brings both incredible opportunities and new challenges to organizations. As employees become more capable and independent, how can HR...

Journalist Nina Rahkola typed into ChatGPT: “ Who would be the ideal candidates to envision a new direction for Finland? ” Nina was...

Most of the value in business is created by the intangible parts of processes, services, and products. Sure, we buy concrete items, and...

When I talk about businesses becoming more intangible, people often ak for simple examples. One of the best examples of this change is...